AI reception for
NHS GP surgeries.
EMMA answers every patient call instantly and eliminates queues, so patients are happier and surgeries run smoother. Reception teams are freed from phones to focus on care, while costs drop and efficiency rises.
Answer every patient call within three rings. Free your reception team to focus on care, not queues.
Meet EMMA
The AI receptionist built for NHS GP surgeries.
EMMA answers every patient call instantly. Handles hundreds of calls simultaneously. Integrates with your consultation tools. Speaks all major NHS languages. Your reception team focuses on care while EMMA eliminates phone queues completely.
Built with NHS patients, clinicians, and engineers. The first DTAC-certified AI reception platform. Proven results—improved GP patient survey scores, up to 80% lower reception costs, 100% of calls answered.
The future of patient access is already here. And it just works.
Patients Love EMMA
Patients Love EMMA
Every call answered instantly. No hold music, no queue, no waiting. Patients share sensitive health details openly—without embarrassment or judgment—leading to richer information and better care. Calls are efficient and respectful, so patients get what they need and get on with their day without the frustration of traditional GP receptions. EMMA speaks all the major languages within the NHS, making care truly accessible whether you're 18 or 80, speak English as a first language or not. It's digitally inclusive by design—no apps to download, no technical knowledge required, just call and get help. No bad days. No rushed responses. Just consistent care that makes every patient feel heard, valued, and respected.
Samantha A
Patient
Receptionists Love EMMA
Receptionists Love EMMA
Phone calls handled. Your team freed. No more queues, no more abuse, no more juggling screens while patients wait. Your reception team focuses on what matters—face-to-face care, meaningful patient support, and work that actually fulfills them. The monotonous grind? Gone. The overwhelming pressure? Lifted. EMMA handles the calls. Your people do what they're great at. Less stress. More purpose. That's the shift.
Carly A
Receptionist
Clinicians Love EMMA
Clinicians Love EMMA
Richer data. Cleaner notes. Every patient call captured in full detail—not abbreviated, not missing information, not requiring follow-up. Your clinical decisions get better because your information is better. Meanwhile, your surgery runs smoother. No 8am chaos. Happier patients. Happier staff. Less turnover, less recruitment, less training. Your GP patient survey scores improve. Your costs drop by over 80% compared to traditional reception staffing. EMMA handles the front door flawlessly, so you focus on care. Better information. Better outcomes. Better practice.
Dr. Schmit
GP Partner
Practice Managers Love EMMA
Practice Managers Love EMMA
Pete J
Practice Manager
Built for GP surgeries, designed to eliminate
Answer every patient call within three rings. Eliminate queues, free your reception team, and end the daily 8am bottleneck.
Why EMMA
Instant access
Every call answered. Every patient through. No queues. No hold times. No 8am chaos. Your patients get care when they need it, and your phone lines finally work the way they should.
Staff who stay
Your reception team focuses on patient care, not phone abuse. Less burnout. Better retention. Work that fulfils them instead of exhausting them. The constant recruitment cycle? Broken.
Costs that drop
up to 80% reduction in reception staffing costs. No agency cover. No endless recruitment fees. No training budgets for constant turnover. Resources freed for what actually matters—patient care.
Clinical time protected
DNAs reduced. Recalls automated. Your GPs and nurses do clinical work, not phone management. Appointments freed up. Capacity unleashed. Your practice runs like it should.
Information you can trust
Clinical-grade call notes. Complete patient details. No abbreviations. No missing information. Better data means better decisions. Your clinicians get what they need to deliver care.
Results that show
81% uplift in GP patient survey scores on phone access. Better reputation. Better CQC outcomes. Better reviews. Your practice gets recognised for what it actually delivers.
Download Our
Case Study
Download our case study to see how NHS surgeries are already benefiting from Emma and improving their GP Patient Survey scores.
We haven't missed a call in months. My reception team can breathe again. Best thing we've ever implemented, and it's even saved us money.
Dr Ahmed - Practice Manager, 11,000 patient practice
Frequently Asked Questions
Everything you need to know about QuantumLoopAi and EMMA
QuantumLoopAi answers every call instantly, ensuring patients connect quickly and without hold times. This allows your team to focus on patient care navigation rather than managing queues, providing better support and more meaningful interactions.
Yes, QuantumLoopAi is designed to handle repetitive administrative tasks, allowing your staff to focus on patient care navigation. The system manages routine calls, freeing your team to focus on essential patient support and improving the quality of patient interactions.
Yes, QuantumLoopAi can address both types of enquiries. While it effectively directs administrative and general medical queries, it does not provide clinical advice or triage. For urgent medical enquiries, the system advises patients to call 999 or 111. QuantumLoopAi captures details for follow-up, such as appointment requests, and redirects or transfers calls requiring human assistance, ensuring only suitable calls reach your team.
QuantumLoopAi minimises the impact of dropped calls by automatically following up on any disconnected calls. While calls can still drop (e.g. due to poor phone signal), the system achieves a 41% average re-engagement rate with follow-up, allowing patients to reconnect without needing to call back.
Practices typically see positive results on the first day of implementation. QuantumLoopAi saves an average of 15 work days per week (23 hours per day), significantly reducing call volumes handled by staff and improving patient satisfaction from day one.
Patients experience reduced wait times and seamless access to care, with no queues or delays. By connecting each patient instantly, QuantumLoopAi reduces frustration and enhances their experience, helping them feel well-supported from the start.
QuantumLoopAi offers personalised call handling for hundreds, even thousands, of callers simultaneously. Say goodbye to the 8am rush and gain the flexibility to support seasonal fluctuations in demand, ensuring patients can always reach your practice without delay.
QuantumLoopAi supports admin teams by handling repetitive tasks, allowing them to focus on patient care navigation instead of managing calls and inputting data. By reducing time spent on routine tasks, your team can dedicate more effort to meaningful patient interactions. This solution also helps practices manage natural staff turnover, alleviating training demands and reducing the need for constant hiring.
No. QuantumLoopAi is easy to implement and requires minimal training, allowing your practice to transition smoothly. Our team provides onboarding support and is available for ongoing assistance.
On average, practices report saving 15 work days per week, or 23 hours per day. This time can be redirected towards direct patient care and essential tasks, benefiting both patients and staff.
Yes, QuantumLoopAi integrates seamlessly with NHS systems (e.g. Accurx), aligning with NHS England’s Delivery Plan for Recovering Access to Primary Care and supporting the NHS Long Term Plan's digital priorities for modern, efficient GP practices.
QuantumLoopAi is fully compliant with GDPR, NHS Data Standards and meets NHS Digital Technology Assessment Criteria (DTAC). It undergoes regular security audits, and our comprehensive Data Protection Impact Assessment (DPIA) ensures full compliance with NHS data security and privacy requirements.
Yes, we encourage you to book a demo [link to book a demo CTA] to see QuantumLoopAi in action. Our team will walk you through its features and answer any specific questions about how it can benefit your practice.
QuantumLoopAi supports digital transformation by streamlining call handling, reducing admin workload and enhancing patient interaction, aligning with the NHS’s priorities for improved, accessible care. It modernises practice operations by smoothly transitioning from legacy systems to an AI-powered cloud solution.
Yes. By reducing call handling demands, QuantumLoopAi decreases hiring needs, temporary staff costs and training expenses, offering long-term cost savings for your practice.
Certainly. We have a case study available that demonstrates improvements in patient satisfaction, reduced call volumes and cost savings. [Download the case study here].
Our support team is available to help with any questions or issues, providing continuous assistance to ensure the system runs smoothly for your practice.