Discover how QuantumLoopAi transformed operations at QL Surgery by easing the strain on reception staff and enhancing patient care. Through automated call handling, call volumes were reduced by 83%, allowing the team to focus on essential in-person tasks, elevating both job satisfaction and service consistency.
This case study illustrates the impact of reducing call pressure — boosting staff morale, cutting recruitment costs, and delivering a smoother patient experience, with a significant drop in call-related stress and verbal abuse incidents for a surgery with over 12,000 patients.
High turnover and low job satisfaction among reception staff were issues due to the demanding nature of call handling, leaving staff stressed and impacting service consistency. Recruiting and training new staff and cover for absences was an ongoing challenge and cost.