QuantumLoopAI - Case Studies

Fixing Low GPPS Scores

Written by Marc Price | Oct 29, 2024 9:57:26 AM

Discover how QuantumLoopAi helped an NHS GP surgery elevate its GP Patient Survey (GPPS) scores by transforming patient call experiences. By eliminating call waiting times and handling high volumes seamlessly, the automated system allowed reception staff to focus on personalised care.

This case study highlights the impact of QuantumLoopAi on patient satisfaction—improving accessibility, reducing call drop rates, and boosting survey responses for a practice with over 10,200 patients.

With QuantumLoopAi, QL Surgery saw a substantial increase in positive patient interactions, contributing to enhanced performance metrics and overall care quality.

 

Priorities Addressed

The surgery’s GP Patient Survey (GPPS) scores were low, with significant dissatisfaction around ease of contact and patient interactions. The team of 8 receptionists were stretched too thin handling calls and providing adequate care navigation for patients.