See how QuantumLoopAi transformed patient access at QL Surgery by automating call handling to meet NHS standards for timely care. Answering all calls within three rings, the solution virtually eliminated waiting times and streamlined patient data capture for triage, significantly improving satisfaction and service efficiency.
This case study reveals the benefits of automated call management in a busy practice of over 14,500 patients, showing how reduced call times, re-engaged dropped calls, and higher patient satisfaction made a measurable difference in care accessibility and continuity.
Priorities Addressed
The surgery struggled with excessive call waiting times - over 36 minutes - and were only answering 86% of inbound calls. Patient satisfaction was low, with long delays in accessing care, missing NHS targets of swift, efficient access.
100%
of calls answered, significantly reducing patient frustration
41%
of abandoned calls re-engaged automatically via AI
How QuantumLoopAi Helped
QuantumLoopAi’s call handling automation ensured all calls were answered within 3 rings.
Patients could access appointments promptly, helping the surgery meet NHS KPIs for ease of access.
The solution integrates with surgery systems recording patient details into form fills, so they are ready to be triaged.
Dropped calls are followed up automatically, improving patient accessibility, reducing lost opportunities, and enhancing continuity of care.
Outcome
- 100% of calls answered, significantly reducing patient frustration
- Zero call waiting time - exceeding NHS standards
- Improved patient satisfaction, with 85% reporting better service
- 128% increase in patient detail forms submitted
- 41% of abandoned calls re-engaged
Timeframe
Initial implementation took 2 weeks, going live for 100% of calls at the end of this time.
