Learn how QuantumLoopAi facilitated QL Surgery's seamless transition to digital phone lines, aligning with the NHS’s Modern General Practice Vision. With an AI-driven, cloud-based solution, the surgery was able to handle unlimited calls digitally, ensuring zero downtime and uninterrupted patient access.
This case study highlights QuantumLoopAi’s role in enhancing call efficiency, reducing costs, and fully complying with NHS digital mandates—all while boosting patient satisfaction in a surgery serving over 4,000 patients.
Priorities Addressed
Facing the NHS mandate to transition to digital lines by March 2024, the surgery was concerned about continuity during the switch over, costs for implementation and meeting technological requirements relating to the NHS Modern General Practice Vision.
132%
increase in patient detail forms submitted via calls
82%
improvement in efficiency, delivering immediate cost savings
How QuantumLoopAi Helped
QuantumLoopAi provided an AI-powered, cloud-based solution compatible with the digital transition, ensuring minimal downtime and smooth integration with the surgery’s systems, meeting NHS guidelines for digital adoption.
All inbound calls are now handled via a digital solution that is able to handle a virtually unlimited number of simultaneous calls.
Digital call data is now used to measure and refine performance to maximise patient experience and access to care.
Outcome
- Fully digital and NHS-compliant, ensuring no disruption to patient services
- Transition completed without impacting patient access, with 100% of calls handled in under three rings
- Aligned with NHS’s £240 million digital upgrade initiative, setting a benchmark in digital compliance
- 132% increase in patient detail forms submitted
- 82% improvement in efficiency, delivering cost savings
Timeframe
Initial implementation took just over 2 weeks, going live for 100% of calls at the end of this time.
