See how QuantumLoopAi transformed patient access at QL Surgery by automating call handling to meet NHS standards for timely care. Answering all calls within three rings, the solution virtually eliminated waiting times and streamlined patient data capture for triage, significantly improving satisfaction and service efficiency.
This case study reveals the benefits of automated call management in a busy practice of over 14,500 patients, showing how reduced call times, re-engaged dropped calls, and higher patient satisfaction made a measurable difference in care accessibility and continuity.
The surgery struggled with excessive call waiting times - over 36 minutes - and were only answering 86% of inbound calls. Patient satisfaction was low, with long delays in accessing care, missing NHS targets of swift, efficient access.