Explore how QuantumLoopAi enabled QL Surgery to streamline call handling and secure essential NHS Capacity & Access Payments (CAP). By automating 84% of calls, the surgery met stringent service quality benchmarks, ensuring rapid response times and reliable data for CAP funding eligibility.
This case study demonstrates the value of automated call management—not only in enhancing service delivery but also in simplifying CAP claims, providing immediate, measurable improvements and a seamless path to ongoing funding for a busy practice serving over 6,800 patients.
Meeting the requirements for CAP funding was challenging due to unmet service quality targets, including incomplete call handling. Missed calls and long wait times hindered the surgery from qualifying for full CAP payments.