Eliminate phone queues and free up your reception team.
Reduce patient frustration, speed up call management, and ensure no call is ever missed. Let your team focus on care, not the phones.
Problems We Solve
Long Phone Queues
Answer every call instantly, so patients never have to wait on hold.
Overwhelmed Reception Staff
Free your team from phones, letting them focus on patient care.
Missed or Dropped Calls
Ensure no call is missed, even during your busiest times.
Introducing EMMA™
EMMA, or ‘Enhanced Medical Messaging Assistant’ to give her full name, is a human-like call handling agent who can handle virtually unlimited calls simultaneously, respond to patients’ questions and fill in appointment forms from calls automatically.
EMMA never has a bad day, never calls in sick and works 24/7 every day of the year. She’s also fluent in 99 languages — why settle for less?
Streamline Call Management
Stop losing valuable time to endless phone queues.
Automate call handling so your patients are quickly directed to the right place, freeing your team to focus on patient care navigation instead.
Boost Patient Satisfaction
No more frustrated patients waiting endlessly on hold.
Every call is answered instantly, reducing patient complaints and improving their overall experience from the very first interaction.
Reduce Staff Burnout
Let your reception team focus on care, not calls.
By automating routine inquiries, your team can reduce stress and spend more time helping patients where it really matters.
Practice Makes Perfect...
Results averaged across NHS practice deployments in 2024.
Down from 102 dropped calls on average per day to just 13 calls - within the first week of going live.
An average of 334 calls handled by surgery staff dropped to just 61 - freeing up 23 hours per day.
66% of calls now result in automatic form fills and submissions, up from 29% with human receptionists.
No missed calls, no calls held in a queue. More patients are connected to the care they need, more quickly.
Download our case study
Download our case study to see how NHS surgeries are already benefiting from Emma and improving their GP Patient Survey scores.
Over 82% of Calls Handled Without Lifting a Finger
Instantly manage more than 82% of incoming calls — whether medical or admin — so your team only focuses on the most important patient interactions. Every call is processed and details are sent back to your surgery, ensuring smooth handoffs without wasting time.
See How It Works: Book a Demo
Ready to take the pressure off your reception team? Book a demo today and see how our solution can handle your call volumes, reduce wait times, and improve patient satisfaction—instantly. Get real-time insights into how we can transform your practice.
Instant Results from Day One
From the moment you switch on our AI-powered system, your patients will experience faster response times, your staff will have more time for patient care, and your surgery will run smoother. No long waits, no missed calls—just instant, efficient call management.
ICS, PCNs and national bodies
Thinking about digital transformation at a system level?
Saving your Surgery Money
Investing in systems normally costs money, but QuantumLoopAi provides NHS surgeries with a solution that actually reduces costs.
Reduce hiring and training costs for new reception staff. Remove the need to spend on temporary staff to cover holidays, sickness and other reception absences.
Frequently Asked Questions?
How does QuantumLoopAi help reduce phone queues in our practice?
QuantumLoopAi answers every call instantly, ensuring patients connect quickly and without hold times. This allows your team to focus on patient care navigation rather than managing queues, providing better support and more meaningful interactions.
Will our reception staff still have a role if QuantumLoopAi manages most calls?
Yes, QuantumLoopAi is designed to handle repetitive administrative tasks, allowing your staff to focus on patient care navigation. The system manages routine calls, freeing your team to focus on essential patient support and improving the quality of patient interactions.
Can QuantumLoopAi handle both medical and administrative enquiries?
Yes, QuantumLoopAi can address both types of enquiries. While it effectively directs administrative and general medical queries, it does not provide clinical advice or triage. For urgent medical enquiries, the system advises patients to call 999 or 111. QuantumLoopAi captures details for follow-up, such as appointment requests, and redirects or transfers calls requiring human assistance, ensuring only suitable calls reach your team.
How does QuantumLoopAi prevent missed or dropped calls?
QuantumLoopAi minimises the impact of dropped calls by automatically following up on any disconnected calls. While calls can still drop (e.g. due to poor phone signal), the system achieves a 41% average re-engagement rate with follow-up, allowing patients to reconnect without needing to call back.
How quickly can we expect to see results with QuantumLoopAi?
Practices typically see positive results on the first day of implementation. QuantumLoopAi saves an average of 15 work days per week (23 hours per day), significantly reducing call volumes handled by staff and improving patient satisfaction from day one.
What impact does QuantumLoopAi have on patient satisfaction?
Patients experience reduced wait times and seamless access to care, with no queues or delays. By connecting each patient instantly, QuantumLoopAi reduces frustration and enhances their experience, helping them feel well-supported from the start.
How many calls can QuantumLoopAi handle?
QuantumLoopAi offers personalised call handling for hundreds, even thousands, of callers simultaneously. Say goodbye to the 8am rush and gain the flexibility to support seasonal fluctuations in demand, ensuring patients can always reach your practice without delay.
How will this impact our surgery’s admin staff?
QuantumLoopAi supports admin teams by handling repetitive tasks, allowing them to focus on patient care navigation instead of managing calls and inputting data. By reducing time spent on routine tasks, your team can dedicate more effort to meaningful patient interactions. This solution also helps practices manage natural staff turnover, alleviating training demands and reducing the need for constant hiring.
Does the system require extensive training for our staff?
No. QuantumLoopAi is easy to implement and requires minimal training, allowing your practice to transition smoothly. Our team provides onboarding support and is available for ongoing assistance.
How much time will our practice save with QuantumLoopAi?
On average, practices report saving 15 work days per week, or 23 hours per day. This time can be redirected towards direct patient care and essential tasks, benefiting both patients and staff.
Will QuantumLoopAi integrate with our current systems?
Yes, QuantumLoopAi integrates seamlessly with NHS systems (e.g. Accurx), aligning with NHS England’s Delivery Plan for Recovering Access to Primary Care and supporting the NHS Long Term Plan's digital priorities for modern, efficient GP practices.
How does QuantumLoopAi ensure data privacy and security?
QuantumLoopAi is fully compliant with GDPR, NHS Data Standards and meets NHS Digital Technology Assessment Criteria (DTAC). It undergoes regular security audits, and our comprehensive Data Protection Impact Assessment (DPIA) ensures full compliance with NHS data security and privacy requirements.
Is it possible to see how the system works before committing?
Yes, we encourage you to book a demo [link to book a demo CTA] to see QuantumLoopAi in action. Our team will walk you through its features and answer any specific questions about how it can benefit your practice.
How does QuantumLoopAi help with our practice’s digital transformation goals?
QuantumLoopAi supports digital transformation by streamlining call handling, reducing admin workload and enhancing patient interaction, aligning with the NHS’s priorities for improved, accessible care. It modernises practice operations by smoothly transitioning from legacy systems to an AI-powered cloud solution.
Will using QuantumLoopAi save our practice money?
Yes. By reducing call handling demands, QuantumLoopAi decreases hiring needs, temporary staff costs and training expenses, offering long-term cost savings for your practice.
Can I review other NHS practices' experiences with QuantumLoopAi?
Certainly. We have a case study available that demonstrates improvements in patient satisfaction, reduced call volumes and cost savings. [Download the case study here].
Who should I contact if we experience any issues with QuantumLoopAi?
Our support team is available to help with any questions or issues, providing continuous assistance to ensure the system runs smoothly for your practice.