Privacy Policy
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- Introduction
This Privacy Policy explains how QuantumLoopAI (trading name of Quantum Loop Technologies Limited, "we," "our," or "us"), registered at 30 Churchill Place, Canary Wharf, London, E14 5EU, United Kingdom, collects, uses, shares, and protects personal information through our artificial intelligence services, websites, applications, and related services (collectively, the "Services").
- Key Information
- Data Controller: Quantum Loop Technologies Limited
- Contact Email: contact@quantumloopai.com
- Address: 30 Churchill Place, Canary Wharf, London, E14 5EU, United Kingdom
- Governing Law: This policy is governed by UK data protection laws, including the UK GDPR
- Information We Collect
3.1 Information You Provide
We collect information you provide directly to us, including:
- Account information (name, email, business details)
- Contact information
- Billing and payment information
- Service configuration preferences
- Communications with us
- Any other information you choose to provide
3.2 Information We Collect Automatically
When you use our Services, we automatically collect:
- Log data and usage information
- Device information
- IP addresses and location data
- Service performance metrics
- Technical data about how you interact with our Services
3.3 Information From Third Parties
We may receive information about you from:
- Business partners
- Identity verification services
- Publicly available sources
- Third-party service providers
- Use of Information
We use collected information for the following purposes:
4.1 Service Provision and Improvement
- Providing and maintaining our Services
- Improving and developing new features
- Personalizing your experience
- Processing transactions
- Technical support and customer service
4.2 Security and Protection
- Protecting our Services from abuse and fraud
- Verifying identity and access rights
- Debugging and error prevention
- Security monitoring and enforcement
4.3 Business Operations
- Analytics and business intelligence
- Service optimization
- Business planning and development
- Legal compliance
- Contract enforcement
- Legal Basis for Processing
We process personal information under the following legal bases:
5.1 Contractual Necessity
- To provide our Services
- To fulfil our contractual obligations
- To process transactions
5.2 Legitimate Interests
- To improve our Services
- To protect against fraud and abuse
- To analyse and improve business operations
- For marketing and business development
5.3 Legal Obligations
- To comply with legal requirements
- To respond to legal requests
- To maintain the required records
5.4 Consent
- Where specifically requested and obtained
- For certain marketing activities
- For optional features or services
- Data Sharing and Disclosure
6.1 Service Providers
We may share information with trusted service providers who assist in:
- Hosting and infrastructure
- Payment processing
- Analytics
- Customer support
- Security services
6.2 Legal Requirements
We may disclose information:
- To comply with laws or regulations
- In response to valid legal requests
- To protect rights and safety
- To enforce our terms and policies
6.3 Business Transfers
Information may be transferred as part of any merger, acquisition, or sale of company assets.
- Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
- Encryption in transit and at rest
- Access controls and authentication
- Security monitoring and logging
- Regular security assessments
- Employee training and policies
- Data Retention
We retain personal information for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Protect our legitimate business interests
- Your Rights
Under applicable data protection laws, you have rights regarding your personal information:
9.1 Access Rights
- Right to confirm if we process your data
- Right to access your personal information
- Right to receive information about processing
9.2 Control Rights
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
9.3 Additional Rights
- Right to withdraw consent
- Right to complain to supervisory authorities
- Rights related to automated decision-making
To exercise your rights, contact us at contact@quantumloopai.com.
- International Data Transfers
We may transfer personal information to countries outside the UK and European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Adequacy decisions
- Other valid transfer mechanisms
- Cookies and Tracking Technologies
Our Services may use cookies and similar tracking technologies. For detailed information, see our Cookie Policy.
- Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
- Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice in our Services
- Special Categories of Data
We do not intentionally collect or process special categories of personal data (sensitive personal data) unless:
- Required by law
- Necessary for legal claims
- Explicitly consented to by you
- Otherwise permitted by applicable law
- Contact Us
For questions or concerns about this Privacy Policy or our privacy practices:
Email: contact@quantumloopai.com
Address:
QuantumLoopAI
30 Churchill Place
Canary Wharf
London, E14 5EU
United Kingdom- Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
United Kingdom
Website: www.ico.org.uk