Updated: October 28, 2024

Terms of Use

  1. Introduction

These Terms of Use ("Terms") govern your access to and use of QuantumLoopAI services, technologies, applications, and websites (collectively, the "Services"). QuantumLoopAI is a trading name of Quantum Loop Technologies Limited, a company registered in England and Wales (Company Number 15934712) with its registered office at 30 Churchill Place, Canary Wharf, London, E14 5EU ("QuantumLoopAI", "we", "our", or "us").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

  1. Eligibility and Access

2.1 License Requirements

The Services are available only to licensed users who have entered into a valid contract with QuantumLoopAI. Access to and use of the Services requires a valid license agreement and maintaining an active subscription or service agreement with us.

2.2 Authority

If you are accessing or using our Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that business or organization to these Terms.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

  1. Services Description

3.1 Scope of Services

We provide artificial intelligence services, including but not limited to voice, chat, text, website integration, chatbots, and phone AI services. The specific features, functionalities, and service levels will be as defined in your service agreement with us.

3.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

  1. Acceptable Use

4.1 Compliance with Laws

You agree to use the Services in compliance with all applicable laws, regulations, and industry standards. You shall not use the Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Services.

4.2 Prohibited Uses

You are expressly prohibited from using the Services for:

  • Any illegal activities
  • Adult content or pornographic materials
  • Weapons or ammunition sales
  • Illicit substances or controlled drugs
  • Gambling or betting services
  • Activities promoting violence or hatred
  • Any activities that could cause harm to individuals or society
  • Any attempt to reverse engineer, decompile, or extract our proprietary technology
  • Any automated scraping or bulk extraction of data
  • Development of competing artificial intelligence services
  1. Intellectual Property Rights

5.1 Ownership

All intellectual property rights in the Services, including but not limited to software, algorithms, code, databases, and documentation, are owned by or licensed to QuantumLoopAi. Nothing in these Terms grants you any rights to our intellectual property except for the limited license to access and use the Services as permitted by these Terms and your service agreement.

5.2 Feedback

If you provide any feedback, suggestions, or recommendations regarding our Services, you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such feedback for any purpose without compensation to you.

  1. Confidentiality and Data Protection

6.1 Confidentiality

You agree to maintain the confidentiality of any proprietary information received through your use of the Services, including but not limited to technical, business, or operational information.

6.2 Data Protection

Any processing of personal data will be governed by our Privacy Policy and applicable data protection laws. You agree to comply with all applicable data protection laws in your use of our Services.

  1. Payments and Billing

7.1 Fees

Service fees are as specified in your service agreement with us. We reserve the right to modify our fees upon notice as specified in your agreement.

7.2 Payment Terms

All payments are non-refundable unless otherwise specified in your service agreement or required by law. You agree to provide and maintain valid payment information and authorize us to charge the applicable fees.

  1. Warranties and Disclaimers

8.1 Service Warranty

We warrant that we will provide the Services with reasonable skill and care in accordance with industry standards.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

  1. Limitation of Liability

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.2 Exclusions

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES.

  1. Termination

10.1 Termination Rights

We may suspend or terminate your access to the Services immediately upon notice if:

  • You breach any provision of these Terms
  • You fail to pay any fees when due
  • We reasonably suspect fraudulent or illegal activity
  • We are required to do so by law
  • Continued provision of the Services to you is no longer commercially viable

10.2 Effect of Termination

Upon termination, all rights granted to you under these Terms will immediately cease. Provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

  1. General Provisions

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11.2 Amendments

We reserve the right to modify these Terms at any time. We will provide notice of material changes through our Services or by other means. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

11.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

11.4 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or technological failures.

11.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms or any rights hereunder without restriction.

11.6 Entire Agreement

These Terms, together with any service agreements or other documents referenced herein, constitute the entire agreement between you and QuantumLoopAI regarding the Services.

  1. Contact Information

For questions about these Terms, please contact us at:

Quantum Loop Technologies Limited
30 Churchill Place
Canary Wharf
London, E14 5EU
United Kingdom

Email: contact@quantumloopai.com