For all the headlines about digital transformation in the NHS, one thing remains stubbornly constant in primary care: the humble telephone. Despite...

January 3, 2025
General practice is often described as the cornerstone of the NHS. It’s where most people interact with the healthcare system, where conditions are...
December 27, 2024
General Practice in the UK is under unprecedented pressure. From the rising demand for appointments to the administrative burden on reception teams,...
December 11, 2024
In an age where digital transformation promises to solve all our problems with a wave of the tech wand, it’s tempting to believe that the NHS will...
December 4, 2024
Recent developments in NHS funding have put GP surgeries and Primary Care Networks (PCNs) in a challenging position. Plans for same-day hubs,...

Highlights by topic

  • Call Handling

    call-handling
  • Digital Transformation

    digital-transformation
  • Access to NHS Funding

    funding
  • Reception Staff

    recepcionist
  • Improving Patient Experience

    patient-experience
  • Tackling Digital Exclusion

    Digital Exclusion
  • AI Technology

    AI Technology
  • Admin Efficiency

    Admin Efficiency