Call Handling, Reception Staff, Digital Transformation, AI Technology, Admin Efficiency, Performance, Staff Efficiency

Maximising Team Performance in GP Surgeries

General Practice in the UK is under unprecedented pressure. From the rising demand for appointments to the administrative burden on reception teams,...

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Virtual Receptionists, Call Handling, Reception Staff, Digital Transformation, Access to Care, AI Technology, Admin Efficiency

AI-Powered Virtual Receptionists: Revolutionising GP Surgery Access

In recent years, GP surgeries have faced mounting pressures from increasing patient demands and limited resources. The traditional model of managing...

Call Handling, Digital Transformation, Access to Care, Natural Language Processing, AI Technology, Admin Efficiency, Improving Patient Experience

AI in Healthcare: Implementation Case Studies in the NHS

Artificial intelligence (AI) is playing an increasingly important role in transforming healthcare, especially within the National Health Service...

Call Handling, Digital Transformation, Access to Care, Digital Phone Lines, AI Technology, Funding, Access to NHS Funding, Admin Efficiency

Funding Opportunities for Digital Telephony Upgrades in GP Practices: Tackling the 8am Rush

The daily 8am rush - as callers scramble for the daily release of GP appointments - at practices has become a significant challenge for both patients...